Privacy Policy

Name: SuperHeed AI
Rating: 4.8 (150 reviews)
Author: SuperHeed AI

Last updated: November 17, 2025

1. Information We Collect

Free Tier Users

No personal information collected
Audio files processed in memory and immediately discarded
Notes stored locally in your browser only
Anonymous usage analytics (opt-out available)

Pro & Enterprise Users

Email address and name for account creation
Processed notes and transcripts (stored securely in the cloud)
Payment information (processed by third-party payment processors, not stored by us)
Usage data for billing and analytics

2. How We Use Your Information

Process audio files for transcription and summarization
Provide cloud sync and note history for Pro users
Send service updates and billing notifications
Improve our service through anonymous analytics
Respond to support requests

3. Data Storage & Security

Free tier: Data stored locally in your browser (no server storage)
Pro tier: Data encrypted at rest and in transit
Audio files never stored on our servers (processed in memory)
Industry-standard encryption protocols
Regular security audits and monitoring

4. Third-Party Services

AI Services

Audio files are sent to third-party AI providers for transcription and summarization. Audio files are not stored after processing.

Authentication & Storage

We use trusted third-party services for authentication and data storage for Pro users.

Payment Processing

Payment processing for Pro and Enterprise plans is handled by secure third-party payment processors. We never see or store your full payment details.

Analytics

We use analytics services to understand product usage. Anonymous data only, no personal information collected.

5. Your Rights

Access: Request a copy of your data at any time
Delete: Delete your account and all associated data
Export: Download all your notes in .txt format
Opt-out: Disable analytics tracking in settings
Portability: Export data in machine-readable format

6. Data Retention

Free tier: Data stored in browser until you clear it
Pro tier: Notes retained indefinitely while account is active
Deleted accounts: Data permanently deleted within 30 days
Billing records: Retained for 7 years for tax compliance

7. Cookies & Tracking

Essential cookies for authentication (Pro users only)
Analytics cookies - can be disabled in settings
No advertising or third-party tracking cookies
Local storage for free tier note history

8. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure adequate safeguards through standard contractual clauses and compliance with GDPR, CCPA, and other privacy regulations.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email (for Pro users) or a prominent notice on our website. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy questions or to exercise your rights, contact us at:

Email: kalkaaihq@gmail.com